Srinagar, April 12, 2025: In a landmark initiative aimed at fostering transparency, accountability, and public trust, Srinagar Police has introduced the BHAROSA QR Code-based Feedback Management System. This first-of-its-kind initiative in India empowers citizens to share real-time feedback on police services and ensures swift action on grievances within 12 hours. The move is being hailed as a significant step towards modernizing policing and deepening community engagement.
Senior Superintendent of Police (SSP) Srinagar, Imtiyaz Hussain, unveiled the initiative with a vision to strengthen the bond between law enforcement and the public. “Public trust in the police already exists; however, our aim is to build on it with innovative systems that make policing more transparent and accountable,” SSP Hussain stated during a media briefing.
Empowering Citizens Through Technology
The BHAROSA system leverages QR codes placed at police stations, offices, marketplaces, bus stops and other prominent public locations across Srinagar. Citizens can scan these codes to access a secure feedback page where they can share their experiences, suggestions or concerns. The process is quick and anonymous, taking less than a minute to complete.
To further enhance accessibility, Srinagar Police has also introduced a dedicated WhatsApp number (8899112888), allowing citizens to provide feedback through text messages, voice recordings, photos or videos. A specialized feedback management cell at the SSP Srinagar office will monitor all inputs and ensure timely action on complaints while recognizing commendable conduct by police personnel.
A Visionary Initiative by Young Leadership
The BHAROSA system was conceptualized by young IPS officer Vaibhav Meena, SDPO Nehru Park. His forward-thinking approach reflects a commitment to citizen-centric policing. “This initiative allows us to directly understand how we are perceived by the public and improve wherever needed. In a democracy, power belongs to the people, and we are here to serve them better,” SSP Hussain emphasized.
A Model for Modern Policing
The BHAROSA QR Feedback System is part of a broader effort by Srinagar Police to modernize operations and make policing more inclusive. Other citizen-friendly initiatives include helplines for verification queries and reporting drug-related activities. These efforts underscore the police’s commitment to addressing grassroots issues and building a safer environment for all.
A police spokesperson described the initiative as a transformative step towards bridging gaps between law enforcement and the community. “This system promotes inclusivity by encouraging participation from all segments of society. It ensures that every voice is heard and every concern is addressed,” the spokesperson said.
Inspiring Public Trust
The launch of BHAROSA comes at a time when public trust in institutions is more critical than ever. By adopting innovative solutions like this, Srinagar Police is setting an example for other regions in India. The initiative not only strengthens accountability but also inspires confidence in the system’s ability to deliver justice efficiently.
This effort is a testament to the dedication of law enforcement officers who work tirelessly to protect citizens while striving for continuous improvement. It serves as a reminder that effective governance begins with listening to the people it serves.
A Call for Active Participation
Srinagar Police urges citizens to make full use of this platform and contribute towards building a transparent and trustworthy policing environment. Every piece of feedback matters in shaping a system that reflects the needs and aspirations of its people.
As Srinagar Police leads the way with this pioneering initiative, it sends a powerful message: true progress lies in collaboration between communities and those entrusted with their safety. Together, they can pave the way for a future where trust and transparency form the foundation of governance.
